Jay W. Phillips

Dalhousie University
Halifax, NS
BCOMM (Bachelor of Commerce)
  • Currently in progress, will be completed in 2013.
  • Educated in the areas of marketing, financial budgeting, risk management and strategic planning.
  • Developed and planned business solutions through statistical analysis and case studies.
  • Exhibited strong communication and documentation skills.
  • Demonstrated a strong work ethic and leadership, possesses a results orientation.
Variis Networks Inc.
Toronto, ON
Chief Technology Officer

Specialize in cloud deployments, messaging, voice & storage solutions.

Messaging & Storage Technologies:

  • Blackberry Enterprise Server
  • IBM Lotus Domino
  • Microsoft Exchange

Web Technologies:

  • WordPress
  • Magento
  • Drupal
  • Joomla
  • CSS, Ajax, Javascript & HTML5
  • PHP & MySQL


IBM Canada
Markham, Ontario
Senior Technical Analyst
  • Provided end-user support to clients for all hardware, software, network and application needs.
  • Participated in the day-to-day technical operations to provide a total quality (TQM) service delivery.
  • Maintained privacy and security standards working in a healthcare and public service environment.
  • Identified and documented end user requirements through analysis resolving bugs, deficiencies, outages and system problems.
  • Motivated team members to increase cooperation and productivity.
  • Experienced in negotiation and conflict resolutions with end users and external clients.
  • Provided training and updated procedures in knowledge-bases to improve current and new team member’s response times.
  • Operated in team environment, liaising with support teams and management from Work Place Safety and
  • Responsible for accounts: Insurance Board (WSIB), Mount Sinai New York, NYU Langone Medical Center, Manitoba Telecom (MTS Allstream), Manitoba Government, Government of Alberta, Jones Lang LaSalle.
  • Provided expertise to assure effective use of techniques, standards, documentation and performance criteria required are used for ensuring quality control.
  • Completed on-call and overtime support services, including weekends and holidays.
  • Executed principles of business management, data and process modeling, business design, systems analysis, design and development, and related methods.
Mother-Parker's Tea & Coffee Inc.
Mississauga, ON
Technical Analyst
  • Cumulative 12 months help desk experience (multiple contract periods), supporting approx. 400 users
  • Supported system operations in backup, infrastructure, storage, communication, and security.
  • Maintained company LDAP directories by resetting passwords and changing user criteria/permissions (Active Directory, eDirectory)
  • Documented and defined support processes for supporting departmental tasks.
  • Facilitated in backup, repairs and configurations of PC hardware, printers, and other peripherals.
  • Assisted in IMAC lifecycle process for desktop refresh projects and replacement of backup tapes.